FAQs

Find answers to the most common questions below.

Getting Started Questions

Can I talk to someone before I order?

Absolutely! We are happy to talk with you to answer any questions you have regarding the Complete Digital Branding package. 

How do I get started?

CLICK HERE when you are ready to get started. After your order is placed, you will be redirected to a page where you will fill out a form to give us the information we will need to get started on your website. You will also receive an email with instructions for sending us text, pictures, videos, and other content for your site.

What is the process to get my information to you?

After you have placed your order, You will fill out a form to provide us with as much information as possible about you, your business, your website, social media accounts, and preferences. We will contact you to go over the information with you and start the process of creating your Digital Brand. While you are not required to speak with us, it certainly makes things happen faster and more  smoothly with some back and forth conversation. We can speak by phone or on Skype.

How do I choose what my website and branding will look like?

We have over 75 website layouts and additional sample websites you can choose from to use as a starting point for your website and Digital Brand. We can use any color scheme you want, and fully customize the layouts to make it uniquely yours with your desired look and feel. If you prefer, you can show us other websites you like and we will create something similar for you. 

What if I really don't know what I am looking for with my Digital Branding?

If you have no real direction for your Digital Branding, then we will ask you some questions and work together to develop a Digital Brand that will work for your needs. 

Will my website be mobile friendly

Yes! Your website will be built on a mobile friendly responsive theme that will display properly on a desktop computer, a laptop, a tablet, and on a mobile phone. Regardless of the device, your website will be easy for your visitors to read, and easy for them to navigate.

How do I send in the information and content for my website and social media accounts?

You will be able to provide some information by filling out a form on the website after placing your order. Additional information, pictures, text, videos, and instructions can be sent in by email to info@BuildYourDigitalBrand.com.

How long will it take to create my website and the rest of my Digital Branding package?

We strive to get everything up and running for you within one week after you have ordered your Digital Branding package. It is our goal to get as much information from you as quickly as possible so we can start developing your brand. Then we can tweak and go back and forth with you until everything meets with your approval. Timely communication will always speed the process up.

Do you supply images for my website?

You get up to 10 licensed royalty free images for use on your website and social media channels. We can pick them for you or you can search our subscription to millions of stock images to find the perfect images for your website and social media posts.

If you search for your own images through our subscription service, then you can send us the stock photo numbers of the pictures you want to use, and we will then license and download that image for your use. Your Digital Branding package  includes up to 10 images which you can use on your website or on your social media accounts.. After we have licensed 10 images for you, there will be a one time fee of $5 for each additional image you want to us to license for your use.

Is a domain name registration included with my Digital Branding package?

No, a domain name registration is not included. You must provide your own domain name. If you do not already have a domain name, you can register one at www.GoDaddy.com or any other domain name registrar.

Am I able to change my domain name?

After your website is set up, there is a $25 fee for any domain name change, and any time spent updating logos, graphics, links or other content relating to the domain name change will be counted towards your included monthly ongoing updates. 

How many pages are included with my website?

Your custom branded website includes up to 5 pages plus an integrated WordPress blog. You can make an unlimited number of blog posts and you can have additional pages added at any time. Just let us know what you need, and we will let you know if there is ever an additional cost.

Does my website include a blog?

Yes, all website include an integrated WordPress blog. It is optional to use the blog. We can hide it from the website navigation if you do not wish to use the blog, and it can be added back if you want to use it in the future.

Will my website be optimized for search engines?

Your website will be built on the search engine friendly WordPress infrastructure. We will provide custom written keyword rich meta tag descriptions, page titles, image alt tags, and H1 tags for your website.

How many rounds of changes can I make to the website, social media backgrounds, logo, and lead capture pages.?

You can request as many changes to the site as you want until you are happy with it. You will be able to view the website and other components of your Digital Branding package on a preview link until you approve it, and then we will make it live for you. After you approve an item and make it live, any further updates made will be treated as part of your ongoing monthly updates included with your package.

Is shopping cart or eCommerce integration included with the Digital Branding package??

Your Digital Branding package does not include shopping cart or eCommerce integration. We can provide this service for you with an additional fee which will be based on your needs and the time involved in implementing any additional integration..

How long does it take for updates to be made after I send them in?

Updates are made in the order they are received. We try our best to make updates on the day we receive them, but you can always expect your updates to be made within 1-2 business days.

Website Hosting, Maintenance, and Updates

What is website hosting?

A good analogy for web hosting is to think of it like you think of your phone service. Having a phone is of no value to you if you do not also have telephone service that connects your phone to the network of phones all over the world. Website hosting is what allows your website to be visible on the Internet.

What is ongoing maintenance?

Your Digital Branding package includes 6 months of website hosting and ongoing maintenance to keep your site safe and secure. The ongoing maintenance includes daily backups of your website, and regular WordPress and plugin updates to keep your website running smoothly and securely. 

What is the cost of website hosting and ongoing maintenance?

Your Complete Digital Branding package includes 6 months of website hosting and ongoing maintenance. There is no additional cost to you during that time. At the end of the initial 6 months you will have the option to have us continue to host and maintain your website or you can choose to obtain hosting services from any other hosting service. If you choose to host with us after the initial 6 months there is a fee of $25 per month with no time commitment. We also offer discounted annual hosting and maintenance for $240 per year. Both the monthly and annual hosting and maintenance options include one hour of updates per month. You can also choose website hosting without ongoing maintenance or updates for $10 per month or at a discounted annual rate of of $99 per year. 

What if I go over my one hour of updates in a single month?

We charge $40 per hour for updates in excess of one hour per month. We will notify you if any requested updates will exceed your monthly time allotment, and give you a price quote for additional updates which you must approve before the updates will be completed.

Is there a time commitment with the website hosting service?

There is no time commitment with our website hosting and maintenance. You can cancel your website hosting at any time. However, there are no refunds for unused time on discounted annual hosting plans

Can I make my own website updates?

You will have access to your WordPress dashboard where you will be able to make updates to your website content if you wish to make any edits yourself.

Does unused time for updates carry over to future months?

No, unused time for updates does not carry over to future months. Once a month ends, any unused time for updates will expire, but you will have a new hour available for updates during the new month. 

Is website hosting and maintenance required?

Our website hosting and ongoing maintenance service is optional. If you prefer to host your website elsewhere, then we will complete your website to your satisfaction, and then you are free to take the website and host it anywhere you choose. We do not include any ongoing updates or maintenance for websites hosted elsewhere.

What is the fee for updates if I need more than one hour in a month.

You can always have as much time for updates as is needed. The first hour in each month is included, and any additional time is billed at $40 per hour. We would always notify you if you require any updates that would go over the hour included in any month. We will tell you how much time additional updates would take and let you know what they would cost. We will proceed with any additional updates after you authorize any additional charges.

Complete
Digital Branding

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All the Support You'll Ever Need

Phone

401-293-0755

You are not in this alone. Pick up the phone to speak with us as we develop your branding package to make sure everything is right.

Skype

doug.bonoff

Do you want to chat or share screens to show us something? No problem. Just connect with us on Skype.

Ongoing Support

Peace of Mind

Branding is always a "work in progress."  Take advantage of our ongoing support as your brand continues to evolve.

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